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Customer care
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Frequently Asked Questions
Orders are processed within 2–5 business days. We ship with Canada Post, and delivery usually takes 6–12 business days depending on your location — about 8–17 business days in total. You will receive a tracking number by email as soon as your order ships.
Yes. Right after checkout you will receive an order confirmation email, followed by a shipping confirmation with your Canada Post tracking number once your order is on its way.
Items purchased during our Autumn Sale or Final Clearance are final sale and can't be returned for a change of mind. You can still exchange for a different size or colour — just email us at info@tillyfashion.com with your order number (an exchange fee applies). If your item arrives faulty, damaged or incorrect, we will refund or replace it and cover the return shipping. See our Refund Policy for details.
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal. All payments are processed securely and encrypted.
Our customer care team is here for you. Email us at info@tillyfashion.com or use our contact form, and we will reply within 1–2 business days.