SHIPPING AND DELIVERY

How long does shipping take?

We ship all orders directly to your door with tracked shipping. Our average delivery time is 6–12 working days from the time of dispatch. Please allow up to 3 additional days for processing. During peak periods, there may be a slight delay – we appreciate your patience!

Are there any shipping costs?

No! We offer free tracked shipping on all orders across Australia. No hidden fees, no surprises.

How can I track my order?

Once your order has been dispatched, you will receive a tracking number via email. You can use this to track your parcel at any time. You can also track your order directly on our website via the "Check Your Order" page.

RETURNS AND REFUNDS

What is your return policy?

We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it within 30 days of receiving your order – no questions asked.

How do I start a return?

Simply contact us at info@tillyfashion.com with your order number and reason for return. Our team will guide you through the process.

When will I receive my refund?

Once we receive your return, your refund will be processed within 5–7 business days back to your original payment method.

PRODUCTS

Are your products true to size?

Yes! All our products are designed with standard sizing in mind. We recommend checking the size guide on each product page before ordering. If you are unsure, feel free to contact us at info@tillyfashion.com.

What materials are your products made from?

All materials are listed on the individual product pages. We are committed to offering high-quality, comfortable pieces designed to last.

ORDERS

Can I change or cancel my order?

We process orders quickly, so please contact us as soon as possible at info@tillyfashion.com if you need to make any changes. We will do our best to accommodate your request.

I haven't received my order yet – what should I do?

If your order hasn't arrived within 12 working days, please check your tracking information first. If you still need help, contact us at info@tillyfashion.com and we will look into it for you.

CONTACT

How can I get in touch?

You can reach us anytime at info@tillyfashion.com. We aim to respond within 24 hours, Monday to Friday.