Have a question? We have the answers

Our team is here for you Monday to Friday, 9 am – 8 pm, and Saturday to Sunday, 9 am – 6 pm. Email us at info@tillyfashion.com or click here to use our contact form. We reply within 1–2 business days.

Enter your code in the discount field at checkout and the amount will be deducted from your order total. Only one discount code can be used per order.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal. All payments are processed securely and encrypted.

Yes. Our website uses SSL encryption and all payments are processed securely. Your card details are never stored on our servers.

The more you buy, the more you save: 10% off 2 items, 15% off 3 items, 20% off 4 items and 25% off 5 items or more. The discount is applied automatically in your cart — no code needed.

No. Shipping Protection is an optional add-on and never counts towards the number of items in the Buy More, Save More offer.

Standard shipping is free on every order across Canada, with no minimum purchase.

Orders are processed within 2–5 business days. We ship with Canada Post, and delivery usually takes 6–12 business days depending on your location — about 8–17 business days in total. You will receive a tracking number by email as soon as your order ships.

Yes. Right after checkout you will receive an order confirmation email, followed by a shipping confirmation with your Canada Post tracking number once your order is on its way.

We work hard to ship every order as quickly as possible, so we can't guarantee that a change or cancellation request can be processed. Please contact us at info@tillyfashion.com as soon as possible and we will do our best to help.

If your order was placed successfully, your confirmation email will arrive within a few minutes. Please check your spam or promotions folder. If you still can't find it, contact us at info@tillyfashion.com.

Once your order ships, you will receive an email with your tracking number. You can follow your parcel at any time on our Track Your Order page.

Items purchased during our Autumn Sale or Final Clearance are final sale and can't be returned for a change of mind. You can still exchange for a different size or colour — just email us at info@tillyfashion.com with your order number (an exchange fee applies). If your item arrives faulty, damaged or incorrect, we will refund or replace it and cover the return shipping. See our Refund Policy for details.

We're sorry! Email us at info@tillyfashion.com with your order number and a photo of the issue. We will offer a full refund or a replacement and cover the return shipping.