Shipping Policy
Free shipping on every order
At Tilly Fashion, we believe beautiful pieces should arrive at your door with no hidden costs. That's why we offer free standard shipping on all orders across Canada, with no minimum purchase required.
Where we ship
We currently ship to all addresses in Canada, including major cities, regional areas and remote communities. We don't offer international shipping at this time.
Order processing time
Please allow 2–5 business days for your order to be processed and prepared for shipping. Orders are processed on business days only (Monday to Friday, excluding statutory holidays).
Delivery time
We ship with Canada Post. Once your order has shipped, estimated delivery times are:
| Location | Estimated delivery |
|---|---|
| Major cities (Toronto, Montréal, Vancouver, Calgary, Ottawa) | 6–10 business days |
| Regional areas | 8–12 business days |
| Remote areas | 10–12 business days |
Total estimated time from order to delivery: 8–17 business days.
These are estimates only. Tilly Fashion isn't responsible for delays caused by Canada Post or by circumstances outside our control, such as peak seasons, severe weather or holidays.
Order tracking
Once your order ships, you'll receive a shipping confirmation email with your tracking number. You can track your parcel at any time on our Track Your Order page or on canadapost.ca.
If you haven't received tracking details within 5 business days of placing your order, please contact us at info@tillyfashion.com.
Incorrect address
Please make sure your shipping address is correct at checkout. Tilly Fashion isn't responsible for orders delivered to an address entered incorrectly. If you notice a mistake after placing your order, email us right away at info@tillyfashion.com and we'll do our best to help. However, we can't guarantee changes once an order has shipped.
Lost or damaged parcels
If your parcel seems to be lost or arrives damaged, contact us at info@tillyfashion.com as soon as possible with your order number and a description of the issue. We'll work with Canada Post to investigate and find the best solution for you.
Questions?
We're here to help. Email info@tillyfashion.com and we'll reply within 1–2 business days.
Last updated: October 2026
Tilly Fashion · tillyfashion.com