Returns & Refunds Policy

We want you to love what you wear

At Tilly Fashion, every piece is chosen with care, and we want you to feel the same way about every order. If something isn't quite right, we're here to make it simple.

Autumn Sale & Final Clearance items: final sale

Items purchased during our Autumn Sale or Final Clearance, or marked as Final Sale, are final sale and cannot be returned or refunded for a change of mind. You can still exchange them for a different size or colour (see "Exchanges" below), and your rights for faulty or incorrect items always apply.

Change-of-mind returns (full-price items)

Full-price items can be returned within 30 days of delivery. To be eligible, your item must be:

  • Unworn, unwashed and in its original condition
  • Free of perfume, deodorant, makeup or other marks
  • Returned with all original tags attached
  • In its original packaging

We reserve the right to refuse a return if these conditions are not met.

How to start a return

  1. Email us at info@tillyfashion.com within 30 days of receiving your order.
  2. Include your order number and the reason for your return.
  3. We'll reply within 2–3 business days with return instructions.
  4. Pack your item carefully and send it to the address provided.

Please don't send items back without contacting us first. Unrequested returns can't be processed.

Return shipping

Return shipping costs for change-of-mind returns are paid by the customer. We recommend a tracked service, as Tilly Fashion isn't responsible for items lost or damaged on their way back to us.

Refunds

Once we receive and inspect your return, we'll let you know by email. If it's approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or card provider. Original shipping charges are non-refundable.

Non-returnable items

For hygiene reasons or because of the nature of the sale, the following can't be returned or refunded for a change of mind:

  • Swimwear and bikinis
  • Underwear and lingerie
  • Autumn Sale, Final Clearance and Final Sale items
  • Items that have been worn, washed or had their tags removed

Faulty, damaged or incorrect items

If you receive an item that is faulty, damaged or significantly different from its description, you're entitled to a remedy, regardless of our standard return policy and including Autumn Sale and Final Clearance items. We'll cover the return shipping and offer you a full refund or a replacement, whichever you prefer. Please email info@tillyfashion.com as soon as possible with your order number and a photo of the issue.

Exchanges

We're happy to exchange your item for a different size or colour, including Autumn Sale and Final Clearance items. Just email info@tillyfashion.com with your order number and the size or colour you'd like. There's no need to send the original item back.

An exchange fee applies. It varies by item, and our team will confirm it once we receive your request. As soon as the fee is paid, we'll send out your new size or colour.

Questions?

We're always happy to help. Email info@tillyfashion.com and we'll reply within 1–2 business days.

Last updated: October 2026
Tilly Fashion · tillyfashion.com